We had an issue with my a/c and they came out right away and were honest about what was needed. Most people that I speak to are not happy with their current service contractor, let me tell you that I have never been let down. These are the guys to use! I have used them for 5 years and have referred them numerous times with no complaints at all. I must say that I was shocked that they were able to fix it instead of trying to talk us into a new one being that it is already 10 years old!. So Pleased!